External - Aesthetic Defects

Upon receipt, the customer is obliged to unpack and inspect the products to confirm the absence of external, aesthetic defects, and in case they exist he has the right to refuse the receipt of the item and return it to the distributor otherwise to announce the existence of aesthetic defects to deadline of ten (10) calendar days from the receipt of the item while in case of expiration of this deadline it loses all relevant rights and it is considered that the aesthetic defect was caused after delivery. In case of timely declaration, the COMPANY is obliged in a short time to replace this item with another, without the external, aesthetic defect. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.

This term applies to the shipment of goods to the address specified by the customer and does not apply to deliveries of items from physical stores (collection method collect @ store), when the item is opened and checked by the customer upon delivery.

Returns of products charged by the COMPANY

The return of products is charged at the expense of the COMPANY

1. In all cases in which other than the sold are delivered, by type or quantity.

2. In case during delivery the item has damaged packaging, completely or for the most part.

3. In case it is found that the item has a manufacturing defect (if this is confirmed by the authorized repairer who provides the guarantee of good operation) or lack of quality, which quality has been previously agreed in writing with the COMPANY.

4. In case of damaged packaging, the customer is entitled not to accept the receipt of the product from the beginning and to request its replacement, after consultation with the COMPANY.

5. In cases of return at the expense of the company, the products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is dismissed.

6. In all cases the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging (unless there is a defect which was later ascertained from delivery and the packaging does not exist or also in the case of a product whose packaging was received by distributors upon delivery of the item). The return of the products at the expense of the COMPANY will take place either by staff and means of transport of the COMPANY or by courier, or in one of the stores maintained by the COMPANY.

7. Upon return of the products, as the case may be, a repair or replacement will be made, otherwise the transaction will be canceled if the customer legally rejects the two previous ones, in which case, provided that the products have been previously received and inspected by the COMPANY, in case cancellation, the refund to the customer will be made in the same way as their payment (ie by cash back in case the purchase was paid in cash, by cancellation of debit / credit card debit in case of purchase by debit of such card etc. .k.) supervised by the COMPANY. In particular, in case of debit of the market value by debit / credit card, the COMPANY's obligation to return the amount is exhausted in the declaration of cancellation of the transaction to a cooperating bank that serves the COMPANY's transactions (which, subsequently, will not receive the debit / credit card issuer itself, will forward the transaction cancellation notice to the card issuer bank to cancel the debit based on the policy it applies and the contract it has drawn up with the customer ). The COMPANY, following this information to the cooperating bank, bears no responsibility for the time and manner of execution of the rebuttal, decided by the issuer of the debit / credit card bank, which is regulated by the aforementioned contract of the bank with the customer.

8. In the case of payment in cash, if the customer had chosen the option "collection from the store" (collect @ store), the refund will be made by returning the money to him from the store where he received the product. The return will be made within fourteen (14) working days of both the product and the price.

9. In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim. against the customer.

(This term specifically applies mutatis mutandis to sales of items from physical stores, except for paragraph 6 which does not apply to sales from physical stores).

Product returns, which are considered defective upon delivery (DOA) at the expense of the COMPANY

1. In the event that a product (s) is found to be defective upon delivery to the customer (hereinafter referred to as DOA for short), its return will also be charged by the COMPANY.

2. In this case, the return of the defective product / s can be done either by the customer himself in any store maintained by the COMPANY with the trademark "Pepper Exclusive & Pepperino Shoes" or "Pepper Exclusive & Pepperino Shoes" nationwide , or by sending him / them, the COMPANY is charged with the costs of its receipt, by means of its absolute choice and after consultation of the customer with the staff of the Company's Online Store.

3. The return of the products, which are considered defective upon delivery (DOA) will be accepted within ten (10) calendar days from their delivery to the customer for the other product categories. At the same time, the product must be free from damage or damage beyond the diagnosed defect, and must have all the original documents that accompanied the product (eg VAT, Retail, etc.). ) all its accessories and its complete packaging.

4. In case of return of products (DOA), and provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar product (status and characteristics, etc.), otherwise in case the customer refuses under law, the money will be refunded to the customer, in the way he paid the purchase price (ie by cash back in case the purchase was paid in cash, by cancellation of debit / credit card debit in case of purchase by debit debit / credit card and so on) curated by the COMPANY. In particular, in case of debit of the market value by debit / credit card, the COMPANY's obligation to return the amount is exhausted in the declaration of cancellation of the transaction to a cooperating bank that serves the COMPANY's transactions (which, subsequently, will not receive the debit / credit card issuer itself, will forward the transaction cancellation notice to the card issuer bank to cancel the debit based on the policy it applies and the contract it has drawn up with the customer ). The COMPANY, following this information to the cooperating bank, does not bear any responsibility for the time and manner of execution of the rebuttal, decided by the issuer of the bank card or regulated by the aforementioned contract of the bank with the customer.

5. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store" (collect @ store), it will be refunded to him from the store where he received the product.

6. The return will be made within fourteen (14) working days of both the product and the price.

7. If the customer has purchased a product that has been considered defective upon delivery (DOA), and has the right to return it at the expense of the COMPANY, according to the above specific provisions, then he can return to the COMPANY, and additional products of this kind.

(This term applies proportionally to sales of items from physical stores and governs the return of goods due to defect, where the information that customers receive at the store refers to the return of items within the above deadlines of seven (7) and ten (10) days respectively ).

Right of withdrawal

1. From the date of submission of the customer's order until the expiration of fourteen (14) calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many in the same order from the delivery of the last while when there is an obligation to deliver products at regular intervals from the delivery of the first, the customer is entitled to withdraw from the sale.

2. This withdrawal is unjustified and without any charge for the customer and if the item has already been delivered the customer must return the product unused, exactly in the condition in which he received it, with all its parts, the accompanying forms and the packaging of in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

3. The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.

4. Following the withdrawal statement, the COMPANY is obliged to return the price received.

5. The refund to the customer will be made in case the purchase was paid by debit / credit card as follows: the COMPANY will be obliged to inform the bank with which it cooperates for the processing of these transactions, for the cancellation of the said transaction (in which case, if not the issuer of the debit / credit card in question itself, it will send the cancellation notice to the card issuer, bank to cancel the charge based on the policy it applies and the contract he has drawn up with the client). The COMPANY, following this information to the cooperating bank, does not bear any responsibility for the time and manner of execution of the rebuttal, which is decided by the issuer of the bank card and is regulated by the aforementioned contract of the bank with the customer.

6. In the case of payment in cash, if the customer had chosen the option "collection from the store" (collect @ store), the price will be refunded by returning the amount to him from the store where he received the product.

7. The return will be made within fourteen (14) working days of both the product and the price.

8. Delivery costs are not refundable only if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY. The customer is also obliged (unless the supplier has offered to pick up the goods himself) to return the products within 14 calendar days from the day on which he notified the withdrawal.

9. The COMPANY is entitled to reject the statement of withdrawal if the item is not offered for return legally and properly, ie in the condition that was delivered and not used. The customer, if the COMPANY at its discretion, accepts the return of used items in view of withdrawal, is responsible to compensate the company for the reasonable reduction of the value of the item, due to its use. The COMPANY has the right to agree with the customer its compensation even with mutual set-off. In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement. If the consumer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the customer.

This term does not apply to sales of products from physical stores.

Exceptions to withdrawal

There is NO retreat to:

• Service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier

• Contracts in which the consumer has specifically requested a visit from the supplier in order to carry out emergency repairs or perform maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than compulsory spare parts used during maintenance or repairs, the right of withdrawal shall apply to such additional services or goods.

• Sale of products from physical stores.

Safe products - Warranty terms

The products available from the COMPANY are durable products which have all the necessary certification of safe operation. The products are accompanied by written instructions for use (except for the simple to use products) and a written guarantee of good operation of a reasonable duration, in the Greek language, if this is obligatorily provided by law. The warranty form, if provided, must always include the name and address of the guarantor, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights conferred by the applicable law. . The warranty of the device is valid according to the manufacturer from the date of purchase and allows free troubleshooting, as long as the following conditions are met:

• Have the guarantee of the dealership and the proof of purchase of the product.

• Do not alter the fixed components of the device (Serial No.)

• Do not exclude damage based on the manufacturer's warranty form